COMPLIANCE

Refund Policy

Trading in any investment opportunity that may generate profit requires PIBEXA’s customers to deposit money on their online account. Profits may be withdrawn from the online account.

DEPOSITS

You, the Client, have to perform all the deposits from a source (e.g. single bank account). If you want to start trading, you should make sure this account is in your country of residence and in your name. In order to certify that a SWIFT confirmation is authentic, it has to be sent to PIBEXA to confirm the origin of the money which will be used for trading. If you don’t comply with this WD policy, you may be prevented from depositing the money via Bank/Wire Transfer. If you did not login and traded from your account within six (6) months (“Dormant Account“), your Dormant Account will be subject to a deduction of 10 % each month (the “Dormant Fee“).

REFUND POLICY

When a refund request is submitted, Company may take up to 3 business days to process the request. When your application is approved, you may need to wait an additional 5 to 7 days before seeing the funds in your account
depending on the banking the client is working with.
h3>Withdrawals

According to generally acceptable AML rules, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.
Unless we agree otherwise, withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply. Withdrawals are subjected to withdrawals processing and handling fees. Those fees will be deducted from the transferred withdrawn amount. The fees schedule is available on PIBEXA.
Without derogating of the foregoing, PIBEXA may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering.
Furthermore, when it comes to withdrawals, Client may be required to present additional information and documents.

NON-DEPOSITED FUNDS

Funds appearing on Clients’ account may include agreed or voluntary bonuses and incentives, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds (“Non-Deposited Funds“). Please note unless otherwise explicitly agreed, Non-Deposited Funds are not available for withdrawal. Further, due to technical limitations, Non-Deposited Funds may be assigned to Client’s account in certain occasions (for example, for the technical purpose of allowing the closing of positions or an indebted account).

Without derogating from the abovementioned, bonuses issued to Client by PIBEXA may only be withdrawn subject to execution of a minimum trading volume of 30 times the deposit amount plus the bonus issued (“Minimum Trading Volume“).

SUBMITTING A WITHDRAWAL REQUEST

In order to process your withdrawal request, you must:
• Print the [withdrawal.pdf] form. Client will log in to his account through the website, click on withdrawal, fill up the information and fill up the withdrawal form.
• Sign the printed form.
• Send the form to us via e-mail as a scanned image (JPG, GIF, PNG, non-password protected PDF) to.
• All compliance documentation must have been received and approved by PIBEXA’s compliance officer in order to proceed with the withdrawal.
• Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed.
Important: Account holder is required to monitor account regularly, and ensure that available margin exists in the account prior to submitting this request, as such withdrawal may have an impact on existing open positions or trading strategy used.

TYPICAL WITHDRAWAL PROCESSING TIME

The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary (usually up to five business days). Note that it might take longer for withdrawals to bank accounts due to the additional security procedures in force.
The request will generally be processed by PIBEXA within 2-5 business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. PIBEXA assumes no responsibility for errors or inaccuracies made by the account holder.
Corresponding withdrawals will take 3 to 5 business days to process. PIBEXA cannot monitor and is not responsible in any way for the Client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.
Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing statement(s) depending on your card’s billing cycle.

DISPUTES AND COMPLAINTS

For any disputes or complaints, you may contact us via our chat services, email ([email protected]) or by
telephone. We will process your dispute within 48 hours.
Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.